Privacy Policy

Who we are

We are Step2Change Hypnotherapy.
Our website address is:

What personal data we collect and why we collect it

Enquiry Forms

From our online enquiry form(s) we collect such information as your name, contact phone number and reason for your enquiry.

During Live Sessions

During sessions a fuller set of personal information is recorded so that you can be correctly identified and for the purpose of providing the service you require.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Plugin: Smush

Smush sends images to the WPMU DEV servers to optimise them for web use. This includes the transfer of EXIF data. The EXIF data will either be stripped or returned as it is. It is not stored on the WPMU DEV servers.

Smush uses the Stackpath Content Delivery Network (CDN). Stackpath may store web log information of site visitors, including IPs, UA, referrer, Location and ISP info of site visitors for 7 days. Files and images served by the CDN may be stored and served from countries other than your own. Stackpath’s privacy policy can be found here.

Contact forms

Emails are tracked for business process fulfilment only. Your data will never be sold or shared with any 3rd party.

No IP addresses are collected or cookies set via our contact form.


If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


Google Analytics is used on this site. Read Google’s privacy policy.

As a visitor, you can opt out of Google Analytics data collection by installing the Google Analytics Opt-out Browser Add-on for your browser.

Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Our contact information

Mike Rogers
Step2Change Hypnotherapy
16 Liberton Gardens
EH16 6JR

Tel. 0131 208 3208

Email via the Contact Page

Additional information

How we protect your data

We are required to keep records of your sessions with us for a period of 10 years for insurance purposes. After 12 months from your last visit, paper records, locked within my office, are scanned into digital files and stored on password protected Microsoft servers (OneDrive). Thereafter they are deleted.

What data breach procedures we have in place

The premises are security alarmed. For online breaches, for Microsoft OneDrive, two factor authentication is required for attempted logins from non-trusted devices or locations.

What third parties we receive data from

None relevant to your data or information.

What automated decision making and/or profiling we do with user data


Industry regulatory disclosure requirements

We will only share your data when required by force of law or with insurers in the event of a claim against us.We are Step2Change Hypnotherapy